Gigi Bakes does not facilitate in a nut free, seed free, dairy free, sugar free, alcohol free, gluten or wheat free environment. Additionally, although there may not be a specific ingredient used in a partiular recipe, there is always a risk of the presence of any allergen. Gigi Bakes accepts no liability for clients and/or their guests suffering allergic reactions. Please become aware of your guests' food restrictions and use your discretion before placing an order as there are no refunds or credits available to accommodate such restrictions.
Gigi Bakes is not responsible for any damage to the desserts after pick-up or after delivery is complete. The client is responsible for providing an appropriate and secure table and environment for the desserts. Cakes are heavy and require a sturdy table, and optimal room temperature of 75 degrees or below.
If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves the possession of Gigi Bakes
If you are planning to assemble real florals/greenery in your cake on your own, you must make sure you’re not exposing open or unprotected stems into the cake. The stems may be toxic from the chemicals they are submerged in to preserve their life span. They must be completely and properly wrapped with floral tape before assembling into the cake. Gigi Bakes hold no responsibility and is not liable should there be any cross contamination or allergen exposed to the cake.
Also mentioned above in "care & handling"
Although Gigi Bakes will make every attempt to provide a detailed design and to match colours, custom cakes are a work of art. It may not be possible to match an exact shade of a colour, but Gigi Bakes will come as close as possible. The final product may be subject to slight variations. Also be aware the exposure to light can cause colours to change. We do not offer discounts or refunds if the exact shade of a colour is not achieved or if a variation occurs due to lighting. In the event that a major modification needs to be made, Gigi Bakes will communicate this to the customer and seek re-design approval.
The delivery time will be confirmed within 24 hours of your event date. Please confirm with your venue representative(s) of Gigi Bakes arrival time frame as discussed to ensure a safe, hazard free as well as timely delivery. For outdoor events, we try to setup as close to the reception time as possible, which may limit design options. The client must disclose any adverse road hazards and/or obstacles that may affect the delivery and quality of finished products.
In the case of an unavoidable occurrence, such as an act of god, a car accident, poor road conditions, or dropping of cake during delivery, Gigi Bakes cannot be held liable for more than the price of the cake described in this order.If the client or client representative is not available to receive the delivery. A re-delivery fee will be required at the time of receipt of goods and services if available. Otherwise, pick up will be arranged with the client or client representative based on time availability to avoid conflict with other pre-arranged deliveries and/or pick-ups.
Gigi Bakes will provide freshly decorated desserts, from scratch, in a timely manner as specified in the invoice or contract. We appreciate your business and we are honoured that you have chosen us for your special celebration. We guarantee that the flavours, size, and general design elements will be met as outlined. If you are not satisfied with our product(s) please let us know at the time you receive your order.
Gigi Bakes will not offer refunds, credits or exchanges for custom products that meet our quality standards once an item has been picked up/delivered and “Accepted” by you or another designated party. Also, under no circumstances will Gigi Bakes provide a refund in excess of the cost of the order. All products are the responsibility of the client once it leaves our possession. Refund requests due to decorating style, color shade or general decoration design will not be honoured or considered.
Gigi Bakes may consider a store credit if the product is brought back to us and the quality of the item flavour or texture is determined not to meet our standards within 24 hours of your event. Flavour and texture is subjective. Please note, Gigi Bakes regularly samples the desserts to ensure the highest quality. Quality determination is solely at the discretion of Gigi Bakes. Our buttercream decorated cakes are baked with various ingredients that may need to be kept out at room temperature for at least an hour prior to serving. Keep in mind, variety in temperature and humidity may impact the flavour, overall design, or texture of the cake to some degree. Please understand we can not control changes in texture or changes in colour or shape due to weather conditions.
On "special orders", a deposit of 75% of the contract is required to consider all custom orders and contract for services to be rendered. The remaining balance is due 2 weeks (14 days) prior to the delivery date. Any changes to this order must be made no later than 14 days prior to event date. Any changes requested after balance is due cannot be guaranteed and may be subject to additional charges.
On pre-orders that don’t allow for 14 days notice, full balance will be required immediately or the order will be considered void, without notice, within 24 hours of initiating the order.All deposits & balances are considered non-refundable.
For event rescheduling or cancellations due a State of Emergency, Lock-down, Shut-down <due to Covid-19 and other pandemic related issues> or any other unforeseeable tragedy, a credit may be given for a future order. This offer is subject to the date rescheduling availability and desserts as well as pricing will be adjusted on the ordr to reflect the market value based on availability of ingredients required.If payments are not received by their specified due dates, the order will automatically be cancelled without notice.
Gigi Bakes respects the privacy of all our clients. We will not disclose the identity of clients or prefessionals involved (photographs of people, last names, event details, contract details) without permission. We do however, reserve the right to photograph Gigi Bakes desserts and use those photos on our website, social media, or marketing materials. We also reserve the right to use any photographs for display or promotion without compensation to you. Gigi Bakes kindly appreciates the client as well as the clients' professional photographers to respectfully credit Gigi Bakes desserts in any social media or marketing platforms.
As mentioned in the allergy disclaimer and the payment policy, Gigi Bakes can not guarantee the desserts will not contain trace amounts or come in contact with any ingredients of sensitivity or allergen. Please become aware of your guests' food restrictions and use your discretion before placing an order.
No! Gigi Bakes can not guarantee gluten free desserts. While flourless desserts do not contain wheat flour as an ingredient, the oven's convection setting may blow trace amounts of flour into the fan from previously baked goods. A convection setting keeps the oven’s temperature steady to avoid hot and cold spots in the oven by using a fan to circulate the air during baking time. As a result, this process can recirculate trace amounts of flour from the fan and potentially contaminate the desserts.
No! Although there may not be physical nuts in the dessert you ordered, Gigi Bakes can not guarantee there wasn’t contact or possibly even trace nuts in the ingredients used.
Contact Gigi Bakes ASAP and a credit will be activated on your file if your event was cancelled or rescheduled due to an unforseeable circumstance as mentioned in the payment policy.
Once you have your new event date, we will review and discuss if any changes need to be made to your invoice (based on availability & market price modifications). Although Gigi Bakes can not gaurantee availability on your new date due to previous commitments, your credit will be kept on file until you are able to be accomodated.
Items purchased in the Gigi Bakes SHOP are final. Please read all terms & conditions, frequently asked questions, as well as the delivery & pick up details BEFORE placing an order. If you selected the FREE delivery options and your location is outside the FREE delivery zone (not listed in the postal codes list), you will be billed a seperate fee for the appropriate km’s. If fee is not received in the appropriate time as shown on the invoice, delivery will be forfeited and you will be required to make arrangements to pick up your order. Please note, pick up location, date and time is limited and prioritized on a first come, first serve basis.